About Centroid

Position Summary

Key Responsibilities

• Provide managed services support for enterprise middleware environments, including IBM WebSphere Application Server, HCL Portal, IBM ACE, and related integration and security components.
• Perform daily system health checks, monitoring review, incident triage, service request fulfillment, and operational follow-up for assigned client environments.
• Deploy, update, and support enterprise applications, including artifact release management, application rollouts, and post-deployment validation.
• Troubleshoot application and middleware issues by reviewing logs, heap dumps, system alerts, configuration settings, and performance indicators.
• Apply fix packs, patches, configuration changes, and maintenance updates in accordance with approved change control processes.
• Support SSL certificate management, user access administration, authentication mechanisms, SAML/SSO-related configurations, and security-related maintenance activities.
• Create, maintain, and execute administrative scripts using Jython, wsadmin, shell scripting, or similar automation tools to improve operational efficiency.
• Prepare clear documentation for incidents, service requests, operational procedures, root cause analysis inputs, and knowledge base articles.
• Coordinate with Centroid service delivery managers, U.S.-based technical teams, and client stakeholders to resolve issues and meet service commitments.
• Participate in after-hours maintenance windows, escalation coverage, and rotating on-call support when required.

• 8+ years of experience in middleware administration, production support, or enterprise application support environments.
• Hands-on experience administering IBM WebSphere Application Server version 8.5 or later in enterprise environments.
• Experience installing, updating, deploying, and supporting enterprise applications and related middleware artifacts.
• Strong troubleshooting skills, including log analysis, heap dump review, patching support, error diagnosis, and root cause analysis.
• Working knowledge of Linux or AIX operating systems, networking fundamentals, and database integration concepts.
• Experience with middleware security administration, including SSL certificates, access roles, authentication, and secure configuration practices.
• Ability to create and maintain automation scripts using Jython, wsadmin, shell scripting, or similar tools.
• Strong verbal, written, organizational, and technical documentation skills.
• Ability to provide accurate and realistic effort estimates, commit to assigned work, and deliver accordingly.
• Ability to work in a fast-paced managed services environment and prioritize multiple incidents, service requests, maintenance activities, and client commitments.
• Ability to work productively in a team environment and participate as a positive, collaborative, and cooperative team member.
• Candidates should be flexible to cover U.S. business hours from India and support scheduled maintenance windows, incident escalations, and after-hours on-call coverage as required.

• Experience with HCL Portal version 8.5 or later, including Web Content Management, syndication, portlet deployment, and xmlaccess.
• Experience with IBM Application Connect Enterprise (ACE) version 12.
• Experience with IBM Security Verify Access / ISVA / ISAM version 10 or later, including Federation, SAML, and SSO.
• Experience supporting managed services, production operations, or client-facing support environments.
• Familiarity with ITIL-based incident, problem, change, and service request management processes.
• Experience working with ticketing, monitoring, and knowledge management tools in a structured support environment.
• Experience supporting multiple client environments or shared services operations.
• Immediate joiners preferred.

Work Schedule and Location

Success Profile